Automatically verify that passport and visa documents have sufficient remaining validity before approving any case.
Many Registry cases require valid passports and visas with at least 6 months of remaining validity. Manually checking each expiry date is time-consuming and error-prone.
Instabase extracts expiry dates from uploaded passports and visas, applies the 6-month rule automatically, and flags any document that does not meet the requirement.
Compile a leadership-ready summary of validation accuracy, return-rate reduction, and processing time saved across the Registry using Instabase Analytics.
Configure workflow automation so validated cases move directly to license issuance or amendment processing without manual handoff.
Create and implement new validation rules in Instabase to automatically catch recurring document defects.
Use Instabase Analytics to identify the top reasons documents fail validation and which document types cause the most returns.
Open the case in Instabase that contains passport and visa documents.
Instabase automatically extracts the expiry dates from both documents and displays them in the validation summary.
Check the validation status: if either document has less than 6 months of validity remaining, Instabase flags it with the specific expiry date.
For flagged documents, click the flag to see the exact date and the calculated remaining validity period.
If the flag is accurate, use the pre-filled defect description to notify the customer to renew their passport or visa before resubmitting.
You open case [CASE-ID] for [applicant name]. The validation summary shows: • Passport expiry: [date] → [months] months remaining → **Flagged** • Visa expiry: [date] → [months] months remaining → Pass You click the passport flag. Instabase displays: Expiry date: [date] Remaining validity: [months] months Required: 6 months You confirm the extraction is correct, then notify the customer using the pre-filled defect description to renew their passport before resubmitting. You mark the case as pending customer action.
Check the passport and visa documents attached to this case. Confirm both have at least 6 months of validity remaining, and flag if either is expired or close to expiry.
Use queue filters to prioritise renewal cases due this week and process passed cases first to meet deadlines.
Cross-check company details across Annual Return and Customer Confirmation Letter documents for renewal cases.