Summarise review volume, average rating, and sentiment trends as a reputation health report for leadership.
Leadership needs regular visibility into online reputation. A reputation health report summarises review volume, average rating, sentiment trends, and recurring themes in a format that demonstrates the impact of proactive reputation management efforts.
You export quarterly data from Birdeye, compare it against the previous quarter, highlight escalated themes and their resolution status, and connect the findings to local SEO and trust-signal goals. This report replaces informal monitoring with a structured, evidence-based view of reputation performance.
Track the impact of proactive review requests on review volume and average rating over time.
Review team responses to ensure quality and consistency with brand guidelines.
Set up automated review requests at natural customer journey trigger points to increase review volume.
Export Birdeye review volume, average rating, and sentiment data for the quarter.
Compare against the previous quarter to show trends.
Highlight any recurring theme that was escalated to another department and whether it has been resolved.
Connect the findings to the local SEO and trust-signal goals for the business.
Present the report to leadership with recommendations for the next quarter.
**Executive Summary** Q[X] review volume: [number] reviews ([+/-percentage]% vs Q[Y]) Average rating: [value] stars ([+/-value] vs Q[Y]) Sentiment: [percentage]% positive, [percentage]% neutral, [percentage]% negative **Quarter-over-Quarter Comparison** Review volume changed by [percentage]% compared to Q[Y]. Average rating changed by [value] stars. **Escalated Themes** Recurring theme: [theme description] Escalated to: [Department name] Status: [Resolved / In progress / Pending] Impact: [number] reviews mentioned this theme in Q[X], compared to [number] in Q[Y]. **Connection to Business Goals** Changes in average rating and sentiment affect local SEO and trust signals. **Recommendations for Q[Next]** - Continue monitoring [theme] - Coordinate with [Department] on [theme]
Summarise this quarter's review volume, average rating, and sentiment trend compared to last quarter. Highlight any recurring theme that was escalated to another department and whether it has been resolved. Connect the findings to the local SEO and trust-signal goals for the business.
Measure the impact of operational improvements on review sentiment and ratings.
Analyse low-rated reviews to identify recurring complaints and operational issues.